Returns & Refunds

Change of mind

We do not accept returns for change of mind. As each piece is natural or handmade, we ask that you review product photos and descriptions carefully before purchasing.

Faulty or damaged items

If your item arrives damaged or faulty, please contact us immediately with photos of the issue. Every item is photographed prior to shipping, so we can quickly confirm the condition it left us in and arrange a replacement or refund where appropriate.

How to report an issue

Email us at intrinsicblue3@gmail.com as soon as possible after delivery, including your order number and clear photos of the item. We'll respond within 1-2 business days.

Natural variations

Due to the natural, one-of-a-kind nature of crystals, slight variations in colour, size, and pattern are normal and are not considered faults.